Frequently Asked Questions
Is your company licensed and insured?
Liberty Limousine Service's fleet is fully licensed and insured as per, or exceeding, Tennessee state requirements.
What kind of vehicles do you have? faqs
Our fleet consists of two white luxury mega stretch Lincoln Town Cars, one with gray interior and the other with black interior. In a single vehicle, we are able to accommodate 1 – 12 passengers. Vehicles are subject to availability until reserved.
Do you accept Corporate accounts?
Liberty Limousine Service does not carry accounts or bill for services, without exception.
How will I know when my car has arrived and who my chauffeur is?
All of our chauffeurs are cell phone equipped. If you are being met at the airport, you will receive a text, and/or voice mail, with your chauffeur's cell phone number. When you are ready to be picked up just give the chauffeur a call and s/he will give you instructions as to where he will meet you. Or, if you would prefer to be met inside that is not a problem and the chauffeur will meet you in the baggage claim carrying a sign bearing your name. If you ever need immediate assistance you may also contact Liberty Limousine Service on our direct line at 615-428-9937.
How far in advance do I need to make my reservation?
For most point-to-point and night-on-the-town reservations we require at least 4 hours notice. This allows for assigning a chauffeur and travel time to the pick-up location. We do try to accommodate every request made. For large events, weddings and proms occurring in a peak season we suggest a minimum of 8 weeks. If you are looking for a particular vehicle or service, we can take reservations up to 18 months in advance. Please note our fleet is subject to availability until reserved; please do not hesitate to contact us directly at your earliest convenience to inquire about our transportation services so we may assist you.
What is your billing procedure and when will credit cards be processed?
A valid credit card is required at the time of booking any reservation. For personal services, the balance is most typically due week of service. Some services, such as nights on the town, weddings, proms, and special events, will require a 50% deposit to hold the reservation. For corporate services please contact us directly to inquire the most streamlined billing options.
Will I be charged anything if I cancel my reservation?
Please notify us by phone as soon as possible of any cancellations or changes to your plans. Please also follow this up with an email. Any point-to-point service, airport terminal services that are canceled up to 14 days prior to the date of service may be charged a 25% cancellation fee, 7-10 days prior may be charged a 50% cancellation fee and 48 hours or less may result in a 100% cancellation fee. For wedding services a minimum of Thirty-calendar days’ notice, in writing, to On the Town Limousines, Inc. personnel shall be necessary in order to cancel a reservation at which time 50% of the contracted amount shall be due and payable (if 50% not already received). Cancellations of all, or any part of the contract, less than 30 days prior to the date of service will result in the full contracted amount being charged. Any and all other services may be charged 100% cancellation fee for any cancellations within 30 days of the date of service.